Valérie

Yorrian

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And our mission to reshape a traditional industry with tech.

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Vacancies

The role:
As a Head of Network you will be leading our Network team. This team is spearheading the vision, strategy, execution and tactics for our supply side of operations in Fixico’s 10 markets. They are responsible for maintaining relationships with body repair shops and allowing them to thrive within our platform. Besides that, the team also approaches repair shops to join our network, playing a key part in our expansion to new markets.
In this role you will be responsible for the entire Network team, ensuring the expansion and retention of the body repair shops affiliated to the Fixico platform. Your responsibilities:
You will play a key part in enabling Fixico to further scale our operations and ensuring the best possible treatment of our repair shop network. This means you will be:
<ul><li dir="ltr">Directing the activities of the Network team, from lead generation to integrating the repair shops in the network</li><li dir="ltr">Developing and executing the vision, strategy and processes for the improvement of our body repair shop operations</li><li dir="ltr">Analysing the effectiveness and quality of our service providers, adjusting our company strategy and focus accordingly</li><li dir="ltr">Building and maintaining partnerships with chains, networks and aftermarket players to ensure business growth</li><li dir="ltr">Collaborating with the data team on gathering market and industry insights to support our Marketing and Product departments</li><li dir="ltr">Leading the effective expansion and engagement of associated repair shops, ensuring future scalability</li><li dir="ltr">Understanding needs of partners and ensuring the effective onboarding of their preferred repair shops and networks</li></ul>

Head of Network

What you will be doing
As a Business Operations Intern for the Italian market you will be joining our Operations team. The team aims to provide the best possible support to our customers, partners and repair shops in our network. 
During this internship you will learn from experienced professionals on how to manage relationships with our B2B partners through a hands-on experience approach. You will provide support in all incoming and outgoing communication with our partners in the Italian market, handling questions or issues that might arise. 

 
Your Responsibilities
<ul><li dir="ltr">Being the first point of contact for our Italian B2B partners and assisting them with their inquiries</li><li dir="ltr">Partnering with other teams to find the best repair quotations for our clients </li><li dir="ltr">Assisting in the quality assurance of damage repair and reports</li><li dir="ltr">Ensuring a smooth and timely repair experience</li><li dir="ltr">Intaking issues and providing advice on how to best solve them</li><li dir="ltr">Researching the Italian automotive market and providing insight on business opportunities</li></ul>

Are you currently based in the Netherlands?

Do you require a visa sponsorship to work in the Netherlands?

What is your earliest possible start date?

Internship - Business Operations - Italy

What you will be doing
In this internship, you will be a part of the Customer Success team. Our team has one task: making sure every customer receives excellent service. Your job will be to do everything in your power to put a smile on our customers’ faces by contacting them on a regular basis. This contact is done through several channels such as phone, e-mail, or chat. 
 
 
Your responsibilities
<ul><li dir="ltr">Owning the daily communication with our customers and being their main point of contact for managing their car damage through Fixico</li><li dir="ltr">Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas</li><li dir="ltr">Being attentive and customer focussed in combination with convincing customers to repair their car through Fixico</li><li dir="ltr">Optimizing the sales strategy for the Dutch market</li><li dir="ltr">Researching the Dutch car repair market, consumer behaviour, and potential partnerships</li><li dir="ltr">Provide administrative support to members of the Dutch team</li><li dir="ltr">Qualify sales leads and provide an initial set of information to them about how Fixico can benefit their business or economic situation</li></ul>

Do you currently reside in the Netherlands?

When would you be able to start this internship?

Internship -  Customer & Network Success - Dutch

What you will be doing
In this internship, you will be a part of the Customer Success team. Our team has one task: making sure every customer receives excellent service. Your job will be to do everything in your power to put a smile on our customers’ faces by contacting them on a regular basis. This contact is done through several channels such as phone, e-mail, or chat. 
 
 
Your responsibilities
<ul><li dir="ltr">Owning the daily communication with our customers and being their main point of contact for managing their car damage through Fixico</li><li dir="ltr">Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas</li><li dir="ltr">Being attentive and customer focussed in combination with convincing customers to repair their car through Fixico</li><li dir="ltr">Optimizing the sales strategy for the German market</li><li dir="ltr">Researching the German car repair market, consumer behavior, and potential partnerships</li><li dir="ltr">Provide administrative support to members of the German team</li><li dir="ltr">Qualify sales leads and provide an initial set of information to them about how Fixico can benefit their business or economic situation</li></ul>
 
What we are looking for
<ul><li dir="ltr">You are highly customer-focused, always striving to deliver an excellent customer experience</li><li dir="ltr">A skilled communicator and relationship builder; you understand how to build relationships with customers</li><li dir="ltr">Native German and excellent communication skills in English - both written and verbally</li><li dir="ltr">Excellent problem-solving abilities and able to perform under pressure</li><li dir="ltr">Experience in using CRM software like Salesforce and administrative systems is a plus</li></ul>

Are you currently residing in the Netherlands?

When would you be able to start the internship?

Internship - Customer & Network Success - Germany

What you will be doing
Our People &amp; Culture team is looking for a Talent Acquisition Intern with a driven personality, hands-on approach and an eagerness to learn. The People &amp; Culture team is responsible for all people-related matters within Fixico. We are involved in all steps of the employee journey. 
In this role you will report directly to our Head People and Culture. You will be involved in all aspects of recruitment, from creating job descriptions, to sourcing candidates, drafting the job offer and onboarding the candidates once they start. Next to all recruitment matters, you will also play an important role in our employer branding activities and other projects that you might be interested in!
This position is suitable for university students looking for a research internship.

Your Responsibilities
<ul><li dir="ltr">Making sure the recruitment and hiring process is up to date and running smoothly</li><li dir="ltr">Drafting and updating job descriptions in our career website and job boards</li><li dir="ltr">Hunting, sourcing and reaching out to candidates for open and upcoming positions (Via LinkedIn)</li><li dir="ltr">Being the first point of contact for candidates for a variety of roles</li><li dir="ltr">Sourcing the right candidates from our talent pool to move forward in the application process</li><li dir="ltr">Collaborating with the Marketing department on creative employer branding strategies and campaigns</li><li dir="ltr">Scheduling and running introductory interviews for certain positions</li><li dir="ltr">Assisting in the creation and preparation of office events for our employees</li><li dir="ltr">Growing our network by contacting universities and events to set up collaborations and promotion of job openings</li></ul>

Do you require a sponsorship to work in the Netherlands?

When is your earliest possible start date?

Internship - Talent Acquisition

The role
As a Network Success Manager you will be joining our Network Success team. The Network Success Team leads the vision, strategy, execution and tactics for body repair shop operations in our 9 markets. Our team is responsible for maintaining relationships with body repair shops and allowing them to thrive within our platform. Besides that, the team also inquires repair shops to join our networks, playing a key part in our expansion to new countries.
In this role you will be the link between repair shops and Fixico, by contacting and connecting with repair shops, building long term relationships with them and making sure they make the best possible use out of Fixico’s platform. You will be the service provider and advisor to the entrepreneurs who own and run the shops.
 
Your Responsibilities 
<ul><li dir="ltr">Help design and execute the vision, strategy and tactics for our body repair shop operations in France and Wallonia</li><li dir="ltr">Being the first point of contact for body repair shops in our French and Wallonia network, assisting in any problems they may have</li><li dir="ltr">Analyse our body repair shop network to adjust our strategy and focus</li><li dir="ltr">Build and run operational processes, and support with process automation</li><li dir="ltr">Connecting with new repair shops and establishing relationships by direct sales, attending and organising events and visiting their workshop</li><li dir="ltr">Onboarding new repair shops to Fixico’s network, ensuring adoption, engagement and retention</li><li dir="ltr">Collecting feedback from our network members to drive continuous improvement</li><li dir="ltr">Provide assistance to repair shops to ensure smooth collaboration between Fixico, our networks, business partners and drivers</li></ul>

What is your salary expectation for this role?

Network Success Manager - France

The role
To assist in the growth of Fixico, we are looking for a Junior UI/UX designer to join the product development team. Our team is responsible for creating and constantly improving Fixico’s one of a kind platform to better fit the needs of our partners, clients and body repair shop network. 
As a Junior UI/UX Designer, you will take an important part in shaping the design for all of our products. In this role, you will be responsible for creating a consistent product and partner focused designs that will drive the satisfaction of our users. You align business strategies in combination with user needs to ensure the usability of our products. You are the advocate of our users and you will articulate your work based on what is best for them.

 
Your responsibilities
In this role you will have constant contact with different internal and external stakeholders in order to create the best user experience possible. This means you will be:
<ul><li dir="ltr">Taking broad ideas and transfer them into a user-friendly products, B2B applications and dashboards</li><li dir="ltr">Collecting internal and external feedback in order to raise the bar of our products and their quality</li><li dir="ltr">Partnering up with our product owners, designers, and engineers to oversee our product from concept to launch</li><li dir="ltr">Collaborating on UI/UX research and propose solutions to solve business and user problems</li><li dir="ltr">Maintaining and extending our atomic design system</li><li dir="ltr">Ensuring measurability of the user experience</li></ul>

Junior UI/UX Designer

De rol en het team
In deze stage krijg je de kans om een grote rol te spelen in het soepel laten verlopen van het hele schadeherstelproces, door middel van jouw kennis van autoschade. Je checkt de binnenkomende schades en zorgt ervoor dat de juiste informatie met ons schadeherstel netwerk gedeelt wordt. 
Onze Damage Repair Experts checken de binnenkomende schades en zorgen dat deze doorgestuurd worden naar de schadeherstellers in ons netwerk. Samen met het team ben je verantwoordelijk voor het afhandelen van het volledige schadeherstelproces van A tot Z. 
Het Operations team waar je deel van zult uitmaken, heeft één belangrijke taak; ervoor zorgen dat alle gebruikers van ons platform zo snel mogelijk de weg weer op kunnen! 
 
Wat ga je in deze stage doen?
In de rol van Damage Repair Expert stagiair, zul jij ervoor zorgen dat het hele schadeherstelproces zo efficiënt mogelijk verloopt. Je gebruikt jouw (opgedane) kennis van autoschade(herstel) om onze gebruikers te helpen en daarmee ook jouw eigen kennis van autoschade en schadeherstel verder uit te breiden. Hierbij zul je samenwerken met onze Partner account managers, Netwerk account managers (voor het schadeherstelnetwerk) en ons Customer Success team.
 
Als Damage Repair Experts stagiair zul je:
<ul><li dir="ltr">Het volledige schadeherstelproces van begin tot eind begeleiden</li><li dir="ltr">De binnenkomende schades beoordelen met een deskundig oog</li><li dir="ltr">Offertes en schadecalculaties controleren</li><li dir="ltr">Opvolgen van schaderapporten, voornamelijk telefonisch, met zowel de gebruikers als de schadeherstellers</li></ul>

Heb je een visum sponsoring nodig om in Nederland te mogen werken?

Vanaf wanneer ben je beschikbaar om met de stage te starten?

Damage Repair Expert Stage

Of course, there is always the possibility that we do not have an open position online that fits your interest.
Because we are a scale-up, we are expanding and looking for enthusiastic and motivated people all the time. Therefore, there is always a chance we might need someone like you rather sooner than later. To make sure we do not miss the chance to meet, we really want to encourage you to send us your application anyway! 
 
Who knows we can help each other out sooner than we both expect.