What you will be doing

As an Account Operations Intern you will be joining our Network team. The team aims to provide the best possible support to our customers, partners and repair shops in our network. Main activities surround building long lasting relationships with stakeholders and aid in solving any problems that might arise.

You will handle several tasks related to damage reports in our system, resolve quality issues and perform good account management with our network of body shops via phone, chat or email and occasionally on-site visits.

Your Responsibilities

• Assess incoming reviews from drivers

• Manage incoming cases (quality, payments issues etc.)

• Onboarding new body shops and educating them on how to best use Fixico

• Educate and engage the body shops to guarantee partner’s success

• Being the point of contact for all operational communication and escalations with body shops

• Ensuring a smooth and timely repair experience for our clients

• Tracking and solving repair issues and statuses

• Support in ad-hoc projects and tasks to optimise the Network

• Support the Network team to gather information on body repair shops capabilities

What we are looking for

• You are currently studying or have recently graduated in the areas of Business Administration, Hospitality, Management, Marketing or similar

• You are fluent in Dutch and English (both spoken and written)

• You are customer-focused and have a proactive can-do attitude

• You are a skilled communicator who can easily establish and maintain good relationships with partners

• You are not afraid of conducting calls and approaching different stakeholders: partners, entrepreneurs, body repair shops etc.

• You are a go-getter and love to tackle all sorts of challenges

• You are a natural problem solver with an attention to detail

• It would be a plus if you like automotive!

Enough about us. What is in it for you?

On top of a monthly internship allowance, you can enjoy:

• A 1:1 mentorship experience, allowing you to get a lot of market insight

• The opportunity to join a scale-up at an exciting time of rapid growth and contribute to its expansion across Europe

• A fully equipped gym within our office building

• An open, flexible work-environment in the heart of Amsterdam, overlooking the Rijksmuseum

• A young, talented and extremely driven team, where you will work with all departments

• Plenty of responsibilities and opportunities to grow

• Daily freshly prepared lunch and plenty of snacks

• A toast on our huge balcony during our Friday drinks

About us

Fixico is the digital car repair management platform on a mission to shape the future of car repair by creating a smarter, better and digitally connected marketplace for everyone. Fixico enables businesses to make data-driven repair decisions, and fully optimise, control and track their repairs, while offering exceptional driver journeys. Over 2,500 repairers and 200 businesses, including industry leaders such as AON, Sixt and Arval, are leveraging Fixico across nine countries. To find out more, visit fixico-business.com.