Dax Korteland

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Vacancies

What you will be doing
As a Partner Success Intern you will be joining our Operations team. The team aims to provide the best possible support to our customers, partners and repair shops in our network. Main activities surround building long lasting relationships with stakeholders and aid in solving any problems that might arise. 
You will handle all incoming and outgoing communication with our B2B clients in the United Kingdom, arrange the best deals with repair shops for our B2B clients and handle questions from clients and drivers via mail, chat or phone. Next to that you are the one reaching out to clients to help them make a choice and book an appointment to repair their car damages.
Your Responsibilities
<ul><li dir="ltr">Managing B2B accounts </li><li dir="ltr">Optimizing all processes and volumes for the accounts </li><li dir="ltr">Arrange the best and fastest quotes for our B2B clients </li><li dir="ltr">Processing all B2B damages, including quality assurance and damage reports</li><li dir="ltr">Onboarding new partnerships and educating your account on the best use of Fixico</li><li dir="ltr">Being the point of contact for all operational communication with partners and their drivers regarding damage repairs</li><li dir="ltr">Establishing and strengthening relationships with different partners, such as international leasing and rental companies</li><li dir="ltr">Ensuring a smooth and timely repair experience for our clients </li><li dir="ltr">Tracking and solving repair issues</li></ul>

Account Manager Internship

The role:
As the Head of Operations Network at Fixico, you will be leading our Network team. Our Network team is responsible for maintaining relationships with body repair shops and allowing them to thrive within our platform. This team is spearheading the vision, strategy, execution, and tactics for our supply side of operations in Fixico’s 10 markets. Besides that, the team also approaches repair shops to join our network, playing a key part in the expansion of Fixico to new markets. 
 In this role you will be responsible for the entire Network team, ensuring the expansion and retention of the body repair shops affiliated to the Fixico platform. 
 Your responsibilities:
In the role as Head of Operations (Network), you will play a key part in enabling Fixico to further scale our operations and ensuring the best possible treatment of our repair shop network. This means you will be:
<ul><li dir="ltr">Directing the activities of the Network team, from lead generation to integrating the repair shops in the network</li><li dir="ltr">Developing and executing the vision, strategy and processes for the improvement of our body repair shop operations</li><li dir="ltr">Analysing the effectiveness and quality of our service providers, adjusting our company strategy and focus accordingly</li><li dir="ltr">Building and maintaining partnerships with chains, networks and aftermarket players to ensure business growth</li><li dir="ltr">Collaborating with the data team on gathering market and industry insights to support our Marketing and Product departments</li><li dir="ltr">Leading the effective expansion and engagement of associated repair shops, ensuring future scalability</li><li dir="ltr">Understanding needs of partners and ensuring the effective onboarding of their preferred repair shops and networks</li></ul>

Head of Operations

What you will be doing
As a Business Operations Intern for the Italian market you will be joining our Operations team. The team aims to provide the best possible support to our customers, partners and repair shops in our network. 
During this internship you will learn from experienced professionals on how to manage relationships with our B2B partners through a hands-on experience approach. You will provide support in all incoming and outgoing communication with our partners in the Italian market, handling questions or issues that might arise. 

 
Your Responsibilities
<ul><li dir="ltr">Being the first point of contact for our Italian B2B partners and assisting them with their inquiries</li><li dir="ltr">Partnering with other teams to find the best repair quotations for our clients </li><li dir="ltr">Assisting in the quality assurance of damage repair and reports</li><li dir="ltr">Ensuring a smooth and timely repair experience</li><li dir="ltr">Intaking issues and providing advice on how to best solve them</li><li dir="ltr">Researching the Italian automotive market and providing insight on business opportunities</li></ul>

Are you currently based in the Netherlands?

Do you require a visa sponsorship to work in the Netherlands?

What is your earliest possible start date?

Internship - Business Operations - Italy

What you will be doing
In this internship, you will be a part of the Customer Success team. Our team has one task: making sure every customer receives excellent service. Your job will be to do everything in your power to put a smile on our customers’ faces by contacting them on a regular basis. This contact is done through several channels such as phone, e-mail, or chat. 
 
 
Your responsibilities
<ul><li dir="ltr">Owning the daily communication with our customers and being their main point of contact for managing their car damage through Fixico</li><li dir="ltr">Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas</li><li dir="ltr">Being attentive and customer focussed in combination with convincing customers to repair their car through Fixico</li><li dir="ltr">Optimizing the sales strategy for the Dutch market</li><li dir="ltr">Researching the Dutch car repair market, consumer behaviour, and potential partnerships</li><li dir="ltr">Provide administrative support to members of the Dutch team</li><li dir="ltr">Qualify sales leads and provide an initial set of information to them about how Fixico can benefit their business or economic situation</li></ul>

Do you currently reside in the Netherlands?

When would you be able to start this internship?

Internship -  Customer & Network Success - Dutch

The role
As a Network Account Manager you will be joining our Network Success team. The Network Success Team leads the vision, strategy, execution and tactics for body repair shop operations in our 9 markets. Our team is responsible for maintaining relationships with body repair shops and allowing them to thrive within our platform. Besides that, the team also inquires repair shops to join our networks, playing a key part in our expansion to new countries.
In this role you will be the link between repair shops and Fixico, by contacting and connecting with repair shops, building long term relationships with them and making sure they make the best possible use out of Fixico’s platform. You will be the service provider and advisor to the entrepreneurs who own and run the shops.
 
Your Responsibilities 
<ul><li dir="ltr">Help design and execute the vision, strategy and tactics for our body repair shop operations in France and Wallonia</li><li dir="ltr">Being the first point of contact for body repair shops in our French and Wallonia network, assisting in any problems they may have</li><li dir="ltr">Analyse our body repair shop network to adjust our strategy and focus</li><li dir="ltr">Build and run operational processes, and support with process automation</li><li dir="ltr">Connecting with new repair shops and establishing relationships by direct sales, attending and organising events and visiting their workshop</li><li dir="ltr">Onboarding new repair shops to Fixico’s network, ensuring adoption, engagement and retention</li><li dir="ltr">Collecting feedback from our network members to drive continuous improvement</li><li dir="ltr">Provide assistance to repair shops to ensure smooth collaboration between Fixico, our networks, business partners and drivers</li></ul>

What is your salary expectation for this role?

Account Manager - French

Are you looking for a head start in your career as UI/UX designer, while having fun at the same time? Then the role as Junior UI/UX designer at Fixico is the head start you are looking for! 
The role 
As part of the continuous growth and development of Fixico, we are looking for a Junior UI/UX designer to join the product development team. Our team is responsible for creating and constantly improving Fixico’s one of a kind platform to better fit the needs of our partners, clients and body repair shops within our network. 
As a Junior UI/UX Designer at Fixico, you will take an important part in shaping the design for all of our products. In this role, you will be responsible for creating a consistent product and partner focused designs that will drive the satisfaction of our users. You align business strategies in combination with user needs to ensure the usability of our products. You are the advocate of our users and you will articulate your work based on what is best for them. 
Your Responsibilities 
In this role as Junior UI/UX designer you will have constant contact with different internal and external stakeholders in order to create the best user experience possible. This means you will be:
 
<ul><li dir="ltr">Taking broad ideas and transfer them into a user-friendly products, B2B applications and dashboards</li><li dir="ltr">Collecting internal and external feedback in order to raise the bar of our product design and their quality</li><li dir="ltr">Partnering up with our product owners, designers, and engineers to oversee our product from concept to launch</li><li dir="ltr">Collaborating on UI/UX research and propose solutions to solve business and user problems</li><li dir="ltr">Maintaining and extending our atomic design system</li></ul>

Junior UI/UX Designer

The Role 
Within this role, you'll get the opportunity to make sure the whole car repair handling process runs smoothly, by using your knowledge regarding car damage. You will be checking incoming damages and making sure the right information is shared with the network of repair shops. 
Our Damage Repair Experts are checking the incoming damages, and making sure they are sent to our network of repair shops. Together with the team, you will be responsible for the full damage handling process from A to Z.
The Internal Operations team has one very important task: making sure the users of our platform are back on the road as soon as possible! 
 
What's in it for you?
In the role of being a Damage Repair Expert Intern, you will ensure the damage repair handling process is as efficient as possible. You'll use your knowledge of car damage (repair) to help our customers and will have a unique opportunity to expand our knowledge even further. 
You will work closely with our Partner Account managers, our Network Account managers, and our Customer Success team.  
 
As a Damage Repair Expert Intern, you will; 
<ul><li>Guiding the full damage repair handling process from start to end</li><li>Evaluating the incoming damages with an expert eye</li><li>Creating and assessing offers and calculations</li><li>Following up on the damage reports, mainly by phone, with both the users and the repair shops</li></ul>

When would you be available to start this internship?

Internship - Car Damage Repair Expert

Of course, there is always the possibility that we do not have an open position online that fits your interest.
Because we are a scale-up, we are expanding and looking for enthusiastic and motivated people all the time. Therefore, there is always a chance we might need someone like you rather sooner than later. To make sure we do not miss the chance to meet, we really want to encourage you to send us your application anyway! 
 
Who knows we can help each other out sooner than we both expect.