Amsterdam, Noord-Holland, Netherlands
Who is looking for you?
Fixico is an innovative and fast-growing tech company, well funded by top-tier investors, with the mission to become the largest car repair marketplace.
We are looking for a proactive, energetic and ambitious intern to join our Operations team. The team aims to provide the best possible support to our customers, partners and repair shops in our network.
What will you be doing?
As a Business Operations intern, your main activities will surround building long lasting relationships with stakeholders and aid in solving any problems that might arise. You will handle all incoming and outgoing communication with our B2B clients, arrange the best deals with repair shops for our B2B clients and handle questions from clients and drivers via mail, chat or phone. Next to that you are the one reaching out to clients to help them make a choice and book an appointment to repair their car damages.
Main responsibilities will include:
Managing B2B accounts
Optimizing all processes and volumes for the accounts
Arrange the best and fastest quotes for our B2B clients
Processing all B2B damages, including quality assurance and damage reports
Onboarding new partnerships and educating your account on the best use of Fixico
Being the point of contact for all operational communication with partners and their drivers regarding damage repairs
Establishing and strengthening relationships with different partners, such as international leasing and rental companies
Ensuring a smooth and timely repair experience for our clients
Tracking and solving repair issues
Your strengths consist of…
You are currently in the final stages of your studies or have recently graduated in the areas of Business Administration, Hospitality, Management, Marketing or similar
You are fluent in English, and either Dutch, German or French
You are customer-focused and have a proactive can-do attitude
You are a skilled communicator who can easily establish and maintain good relationships with partners
You are not afraid of conducting calls and approaching partners
You are a natural problem solver with an attention to detail
You are available for a minimum of 5/6 months
Don’t meet all the requirements? Don’t worry. At Fixico, success is not about meeting every single requirement on the job description, it’s about demonstrating your potential, adaptability and determination to excel!
Enough about us. What is in it for you?
On top of a monthly internship allowance, you can enjoy:
A 1:1 mentorship experience, allowing you to get a lot of market insight
The opportunity to join a scale-up at an exciting time of rapid growth and contribute to its expansion across Europe
A fully equipped gym within our office building
An open, flexible work-environment in the heart of Amsterdam, overlooking the Rijksmuseum
A young, talented and extremely driven team, where you will work with all departments
Plenty of responsibilities and opportunities to grow
Daily freshly prepared lunch and plenty of snacks
A toast on our huge balcony during our Friday drinks
About us
Fixico is the digital car repair management platform on a mission to shape the future of car repair by creating a smarter, better and digitally connected marketplace for everyone. Founded in Amsterdam in 2014, Fixico is an award-winning technology company, backed by leading investors. Fixico enables fleet operators, insurers and car manufacturers to fully optimise and control the repair process and customer journeys. Over 250 businesses, including automotive industry players in rental, lease, insurance, fleet and OEM, and 3,000 repairers are leveraging Fixico across 11 countries. To find out more, visit fixico.com.