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Internship - Customer & Network Success - German

Job Description

About us

We are Fixico, a fast-growing car damage repair marketplace, backed by world-class Silicon Valley-based investors. Trusted by fleet owners, leasing, rental, and insurance companies. Fixico has managed hundreds of thousands of repairs for companies ranging from the world's biggest brands to local players. Fixico is on a constant upward trajectory and rapidly expanding throughout Europe.

What you will be doing

In this internship, you will be a part of the Customer Success team. Our team has one task: making sure every customer receives excellent service. Your job will be to do everything in your power to put a smile on our customers’ faces by contacting them on a regular basis. This contact is done through several channels such as phone, e-mail, or chat. 

Your responsibilities

  • Owning the daily communication with our customers and being their main point of contact for managing their car damage through Fixico

  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas

  • Being attentive and customer focussed in combination with convincing customers to repair their car through Fixico

  • Optimizing the sales strategy for the German market

  • Researching the German car repair market, consumer behavior, and potential partnerships

  • Provide administrative support to members of the German team

  • Qualify sales leads and provide an initial set of information to them about how Fixico can benefit their business or economic situation

Requirements

What we are looking for

  • You are highly customer-focused, always striving to deliver an excellent customer experience

  • A skilled communicator and relationship builder; you understand how to build relationships with customers

  • Native German and excellent communication skills in English - both written and verbally

  • Excellent problem-solving abilities and able to perform under pressure

  • Experience in using CRM software like Salesforce and administrative systems is a plus

  • Available from August/September


What’s in it for you

  • The opportunity to make an impact, by transforming an old fashioned industry

  • A monthly internship allowance

  • A lot of flexibility; work location, days & times

  • An exciting position in this rapidly growing team of Fixico; many possibilities and opportunities to learn, grow and develop yourself professionally

  • A lot of responsibility and freedom to drive your personal growth

  • A unique, dynamic and fast-growing tech company

  • Be part of a young, talented and extremely driven team

  • An inspiring office view overlooking the Rijksmuseum in the heart of Amsterdam


Are you proactive and commercially driven, do you possess strong social skills, and are you looking for a challenging and exciting internship? Apply today and tell us why we should meet you!

Apply for this job

Contact

+31 (0) 20 261 07 20

working@fixico.nl

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