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Network Success Manager - France

Job Description

The role

As a Network Success Manager you will be joining our Network Success team. The Network Success Team leads the vision, strategy, execution and tactics for body repair shop operations in our 9 markets. Our team is responsible for maintaining relationships with body repair shops and allowing them to thrive within our platform. Besides that, the team also inquires repair shops to join our networks, playing a key part in our expansion to new countries.

In this role you will be the link between repair shops and Fixico, by contacting and connecting with repair shops, building long term relationships with them and making sure they make the best possible use out of Fixico’s platform. You will be the service provider and advisor to the entrepreneurs who own and run the shops.


Your Responsibilities

  • Help design and execute the vision, strategy and tactics for our body repair shop operations in France and Wallonia

  • Being the first point of contact for body repair shops in our French and Wallonia network, assisting in any problems they may have

  • Analyse our body repair shop network to adjust our strategy and focus

  • Build and run operational processes, and support with process automation

  • Connecting with new repair shops and establishing relationships by direct sales, attending and organising events and visiting their workshop

  • Onboarding new repair shops to Fixico’s network, ensuring adoption, engagement and retention

  • Collecting feedback from our network members to drive continuous improvement

  • Provide assistance to repair shops to ensure smooth collaboration between Fixico, our networks, business partners and drivers

Requirements

What we are looking for

  • You have at least 1-3 years of experience in either account management, customer service, operations or similar roles

  • You are a natural communicator and are used to establishing long lasting relationships

  • You are a analytical thinker who can quickly identify opportunities and solve problems at scale

  • You have experience developing and launching processes

  • You thrive under autonomy and you are able to take up a lot of responsibility

  • You have experience with analytics tooling, Google Sheets/Excel, and Salesforce

  • You are a native French speaker and have excellent communication skills in English, both written and spoken

  • Experience working in startups or scaleups is highly preferred

  • You have preferably some previous experience with the automotive market and body repair shops


What do we offer

On top of a competitive monthly salary, you can enjoy:

  • The opportunity to join a scale-up at an exciting time of rapid growth and contribute to its expansion across Europe

  • An open, flexible work-environment in the heart of Amsterdam, overlooking the Rijksmuseum

  • A young, talented and extremely driven team, where you will work with all departments

  • Plenty of responsibilities and opportunities to grow

  • Daily freshly prepared lunch and plenty of snacks

  • A toast on our huge balcony during our Friday drinks


About us:

Fixico is Europe's leading digital car repair management platform. On a mission to reshape the industry's ecosystem, Fixico connects drivers, businesses, and body repair shops in entirely new ways. Its digital expertise and pioneering approach improve the repair handling process from every perspective; drivers experience an effortless repair journey, businesses increase operational efficiency, and body repair shops optimise their workshop utilisation. Fixico gives access to a marketplace with a network of over 2,500 body repair shops across nine countries. A group of world-class investors backs Fixico, and its services are trusted by more than 200 leading fleet-, lease- rental- and insurance companies.

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Contact

+31 (0) 20 261 07 20

working@fixico.nl

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