Who is looking for you
Our Customer Success team has one task: making sure every customer receives the best service. They are the first point of contact at Fixico. A question about the Fixico product? Help needed with making the right decision? The Fixico Customer Success team is there to help both customer and partner! Our service is not limited by targets, we do everything to put a smile on our customers’ face. You will have the opportunity to be part of a team of passionate and driven colleagues.
Why do you want to meet us (on purpose or by accident)
In this customer-centric role, you will contact the Fixico partners and customers. Built a relationship with our customers and making them successful in using the Fixico platform. But there’s more to it; you'll work closely with other operational teams and you act as an advisor and a service provider to our customers. This is done by being operational and sales-responsive.
Handle incoming mail, phone calls and chats (no cold calling!)
Advise customers and help them in making the right decision
Take care of the customer review process
Identify problems and look for appropriate solutions
Give our customers the best possible experience
Your strength consists of
Having a commercial mindset
Willingness to create a great customer journey
Ability to recognize & report on business opportunities that come up during daily tasks
You are native French, and have excellent communication skills both written & oral English
Being open-minded, curious and collaborative
We are looking for a parttime team member!
If you're comfortable working with colleagues from all over the world, are flexible, like to laugh together and work really hard:
Let's create a world-leading brand together, and send us your application. Hopefully, we will bump into each other very soon!
What’s in it for you
The rare opportunity to build a world-leading brand
A lot of flexibility
An open, transparent working environment
A young, talented and extremely driven team
Plenty of responsibility and opportunity to grow
A great lunch prepared for you every day to activate your creativity
Friday drinks on our huge balcony
A roller coaster experience you never forget
An inspiring office view overlooking the Rijksmuseum in the heart of Amsterdam
Want to know more?
Did you become curious and want to know more about Fixico and this position? Check our company video and other content here.