Internship - Customer & Merchant Success

Job description

Who is looking for you
Our Customer Success team has one task: making sure every customer receives the best service! They are the first point of contact at Fixico. A question about the Fixico product? Help needed with making the right decision? The Fixico Customer Success team is there to help both customer and partner. Our service is not limited by targets, we do everything to put a smile on our customers’ face.


In this customer-centric role, you will contact the Fixico partners and customers. Built a relationship with our customers and making them successful in using the Fixico platform. But there’s more to it; you'll work closely with other operational teams and you act as an advisor and a service provider to our customers. This is done by being operational and sales-responsive.



Meaning;

  • Handle incoming mail, phone calls and chats (no cold calling!)

  • Advise customers and help them in making the right decision

  • Take care of the customer review process

  • Identify problems and look for appropriate solutions

  • Give our customers the best possible experience

Requirements

Your strength consists of

  • Having a commercial mindset
  • Willingness to create a great customer journey
  • Ability to recognize & report on business opportunities that come up during daily tasks
  • Native level of Dutch/Belgian/French and fluent in English
  • Administratively strong
  • Being open-minded, curious and collaborative


Are you currently studying a BA or MA in Business or related studies and are you looking for an exciting internship?
If you're comfortable working with colleagues from all over the world that are flexible, laugh together and work really hard to create a world leading brand, then send us your application and hopefully we will bump into each other very soon. 


What’s in it for you

  • The rare opportunity to build a world leading brand
  • A lot of flexibility
  • A young, talented and extremely driven team
  • Plenty of responsibility and opportunity to grow
  • A great lunch prepared for you everyday to activate your creativity
  • Friday drinks on our huge balcony
  • A roller coaster experience you’ll never forget
  • An inspiring office view overlooking the Rijksmuseum in the heart of Amsterdam