Internship - Customer & Network Success - Flemish

Job description

Who is looking for you

We, the Customer Success team, are the first point of contact at Fixico. A question about the Fixico product? Help needed with making the right decision? The Fixico Customer Success team is there to help both customers and partners! Our team has one task: making sure every customer receives excellent service. Our service is not limited by targets, we do everything to put a smile on our customers’ faces. This contact is done through many different communication channels e.g.; phone, e-mail, Facebook or chat.

Meaning;

  • Researching the German car repair market, consumer behavior and potential partnerships
  • Owning the daily communication with our customers and being their main point of contact for managing their car damage through Fixico
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas
  • Being attentive and customer focussed in combination with convincing customers to repair their car through Fixico
  • Optimizing the sales strategy for the German market
  • Provide administrative support to members of the German team
  • Qualify sales leads and provide an initial set of information to them about how Fixico can benefit their business or economic situation

Requirements

Your strength consists of

  • Highly customer-focused, always striving to deliver an excellent customer experience
  • Skilled communicator and relationship builder; you understand how to build relationships with customers
  • Native German and excellent communication skills in English - both written and verbally
  • Excellent problem-solving abilities and able to perform under pressure
  • Experience in using CRM software like Salesforce and administrative systems is a plus


What’s in it for you

  • The opportunity to make an impact, by transforming an old fashioned industry
  • An exciting position in this rapidly growing team of Fixico; many possibilities and opportunities to learn, grow and develop yourself professionally
  • A lot of responsibility and the freedom to driving your personal growth
  • A unique, dynamic and fast-growing tech company
  • Be part of a young, talented and extremely driven team
  • Daily freshly-prepared lunches and Friday drinks on our balcony
  • An inspiring office view overlooking the Rijksmuseum in the heart of Amsterdam


Are you proactive and commercially driven, do you possess strong social skills, and are you looking for a challenging and exciting internship? Apply today and tell us why we should meet you!