Partner Account manager - French

Job description

Who is looking for you

Our Partner Success team has one task: making sure every B2B customer receives the best service. They are the first point of contact at Fixico. A question about the Fixico product? Help needed with making the right decision? The Fixico Partner Success team is there to help our partners and their drivers! Our service is not limited by targets, we do everything to put a smile on our customers’ face. You will have the opportunity to be part of a team of passionate and driven colleagues.

 

Why do you want to meet us (on purpose or by accident)

In this customer-centric role, you will be the main point of contact for the Fixico partners. Built a relationship with our partners and making them successful in using the Fixico platform. But there’s more to it; you'll work closely with other operational teams and you act as an advisor and a service provider to our partners. This is done by being operational and sales-responsive. 


Meaning;

  • Handle incoming mail, phone calls and chats (no cold calling!)

  • Advise customers and help them in making the right decision

  • Take care of the customer review process

  • Identify problems and look for appropriate solutions

  • Give our customers the best possible experience

Requirements

Your strength consists of

  • Having a commercial mindset

  • Willingness to create a great customer journey

  • Ability to recognize & report on business opportunities that come up during daily tasks

  • You are native French, and have excellent communication skills both written & oral English

  • Administratively strong

  • Being open-minded, curious and collaborative

If you're comfortable working with colleagues from all over the world, are flexible, like to laugh together and work really hard:

Let's create a world-leading brand together, and send us your application. Hopefully, we will bump into each other very soon!

 

What’s in it for you

  • The rare opportunity to build a world-leading brand

  • A lot of flexibility

  • An open, transparent working environment

  • A young, talented and extremely driven team

  • Plenty of responsibility and opportunity to grow

  • A great lunch prepared for you every day to activate your creativity

  • Friday drinks on our huge balcony

  • A roller coaster experience you never forget

  • An inspiring office view overlooking the Rijksmuseum in the heart of Amsterdam

Want to know more?

Did you become curious and want to know more about Fixico and this position? Check our company video and other content here.