Operations

Providing our partners and customers with world-class support, building strong long-term relationships, and having a problem-solver attitude

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Our Operations department consists of four teams:

Damage Repair Experts, Partner Success, Network Success & Customer Success.

Our operational teams ensure that each operational aspect of Fixico runs smoothly and that all of our users have everything they need to benefit from our platform.

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Operations at Fixico

Make things happen

Have a direct impact on all operational aspects of Fixico, improve and optimise processes for our users

Manage expectations

Interact with partners, customers, and body repair shops daily, and ensure a smooth repair handling journey for each car damage from every perspective

Steer our future

Learn from experience, and help shape how we move forward based on the needs and wants of all parties involved

What they do

Damage Repair Experts

Safeguarding the quality of incoming reports is the main responsibility of our Damage Repair Expert team. Next to this, they support our network of body repair shops by thoroughly screening incoming quotes and giving advice on quote creation.

Partner Success

Maintaining strong relationships with our partners and ensuring that each repair is handled according to our highest standards is the main responsibility of our Partner Success team.

Network Success

The Network Success team is responsible for maintaining relationships with body repair shops and helping them be successful on our platform. Next to this, they acquire new body repair shops and play a big role in the expansion to new countries.

Customer Success

The Customer Success team makes sure our customers receive the best possible service and experience a smooth and efficient repair journey. They offer advice and help them find the best offer for their repair.

Meet the team

We are proud to have such a diverse, international, and talented group of ambitious people helping us to move forward every day.

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Nathan Mantel

Network Account Manager

"We are constantly conquering new markets and expanding our body repair shops network. Offering our partners and customers the best user experience and service is what we aim for."

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Gabriel Pozzer Kuhleis

Strategy Manager Operations

"Impossible is not a thing here. Instead, we push boundaries, determine how to best go about it. We weigh our options, and then we go and make it possible."

The Operations culture

Moving fast and fixing things are the drivers that push the operations team forward. The team offers their service and help externally but also works closely as a team to achieve the best possible results together.

About Fixico

Haven't found what you are looking for?

Check out our other departments

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Commercial

Do you know how to build the brand, drive our company's growth, and offer potential partners a tailored solution, whilst safeguarding our brand’s identity?

Join our commercial department. One of the following teams might be the right fit for you:

* Business development
* Sales
* Marketing

View vacancies
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Technical

Do you know how to build innovative solutions and products from scratch to develop new and exciting features based on research and data analysis?

Join our technical department. One of the following teams might be the right fit for you:

* Product development
* Data

View vacancies

Contact

+31 (0) 20 261 07 20

working@fixico.nl

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