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working@fixico.nl
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Internship - Customer & Network Success - Dutch
Job Description
What you will be doing
In this internship, you will be a part of the Customer Success team. Our team has one task: making sure every customer receives excellent service. Your job will be to do everything in your power to put a smile on our customers’ faces by contacting them on a regular basis. This contact is done through several channels such as phone, e-mail, or chat.
Your responsibilities
Owning the daily communication with our customers and being their main point of contact for managing their car damage through Fixico
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas
Being attentive and customer focussed in combination with convincing customers to repair their car through Fixico
Optimizing the sales strategy for the Dutch market
Researching the Dutch car repair market, consumer behaviour, and potential partnerships
Provide administrative support to members of the Dutch team
Qualify sales leads and provide an initial set of information to them about how Fixico can benefit their business or economic situation
Requirements
What we are looking for
You are highly customer-focused, always striving to deliver an excellent customer experience
A skilled communicator and relationship builder; you understand how to build relationships with customers
Native Dutch and excellent communication skills in English - both written and verbally
Excellent problem-solving abilities and able to perform under pressure
Experience in using CRM software like Salesforce and administrative systems is a plus
What is in it for you
On top of a competitive monthly internship allowance, you can enjoy:
A 1:1 mentorship experience, allowing you to get a lot of market insight
The opportunity to join a scale-up at an exciting time of rapid growth and contribute to its expansion across Europe
An open, flexible work-environment in the heart of Amsterdam, overlooking the Rijksmuseum
A young, talented and extremely driven team, where you will work with all departments
Plenty of responsibilities and opportunities to grow
Daily freshly prepared lunch and plenty of snacks
A toast on our huge balcony during our Friday drinks
About Us
Fixico is the digital car repair management platform on a mission to shape the future of car repair by creating a smarter, better and digitally connected marketplace for everyone. Fixico enables businesses to make data-driven repair decisions, and fully optimise, control and track their repairs, while offering exceptional driver journeys. Over 2,500 repairers and 200 businesses, including industry leaders such as AON, Sixt and Arval, are leveraging Fixico across nine countries. To find out more, visit fixico-business.com.
@FIXICO2021
KVK: 58322752